Contact Slotvillage Online Casino

There is a demo mode that is pretty useful for new players, specially for those who have never gambled in an online casino. You will be able to see and play with the titles without using your real money. Just click on the game, select Try now and start having fun. As it happens in many online casinos, slots outnumber the rest of the.

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Exclusive
Get 35 free spins with this no deposit bonus offer on Betsoft Games at Slots Village Casino
Games Score
Software Score
Customer Support Score
Overall Score: 94/100

Slots Village Casino Exclusive 35 No Deposit Free Spins Bonus

Players can claim 35 free spins on Betsoft Games as their no deposit bonus.
  • To receive this bonus, players need to create a new account
  • There is no qualifying deposit for this bonus
  • Games eligible for free spins: Betsoft Games
  • The bonus is directly credited to your casino account
  • Playthrough requirements: Visit the casino for full details of wagering requirements for this bonus
  • Country Restriction: UK Not Accepted

Other Bonuses at Slots Village Casino

$42 No Deposit Bonus

  • All new players are eligible to receive the bonus after signing up
  • You can claim this bonus without having to make a deposit
  • The bonus is directly credited to your casino account
  • Wagering requirements: 75x bonus
  • Claim with this code: none
  • Country Restriction: UK Not Accepted

200% up to an unlimited amount Sign Up Bonus

  • All new players are eligible to receive the bonus after signing up
  • This bonus applies to a player's first deposit
  • A minimum amount of $25 must be deposited.
  • The bonus is directly credited to your casino account
  • Wagering requirements: See the casino for wagering terms
  • Country Restriction: UK Not Accepted

Promotions and Bonuses at Slots Village Casino

Slots Village casino pampers you with a massive array of exciting bonuses and promotions beyond the welcome bonus. There are match deposit bonuses, free spins, cashback bonuses, free spins, tournaments and more for you to use.

The following is a list of the bonuses and promotions available to existing players at Slots Village casino.

  • Daily Promotions: The casino offers exciting promotions to its existing players daily. Each day there is a new promotion for you to use, in the form of a match deposit bonus based on your deposit amount:

  • Magnificent Monday: There are 3 exciting bonuses to choose from based on how much you deposit on a given Monday:
    • 200% bonus for deposits of $200 and above.
    • 150% bonus for deposits of $100 to $199.
    • 75% bonus for deposits of $75 to $99.
    • 50% bonus for deposits of $50 to $74.
    • 25% bonus for deposits up to $49.

    The same bonuses are also available every Friday through the Full House Friday promotion and on Sunday with the Super Sunday promotion.

  • High Stakes Tuesday: The following are the bonuses for Tuesday:
    • 300% bonus for deposits of $1000 and above.
    • 250% bonus for deposits of $500 to $999.
    • 200% bonus for deposits of $200 to $499.
    • 150% bonus for deposits of $100 to $199.
    • 75% bonus for deposits of $75 to $99.
    • 50% bonus for deposits of $50 to $74.
    • 25% bonus for deposits of up to $49.

    The same bonuses are also available every Thursday through the High Stakes Thursday promotion.

  • Wonderful Wednesday: The following are the bonuses for Wednesday:
    • 250% bonus for deposits of $500 and more.
    • 200% bonus for deposits of $200 to $499.
    • 150% bonus for deposits of $100 to $199.
    • 75% bonus for deposits of $75 to $99.
    • 50% bonus for deposits of $50 to $74.
    • 25% bonus for deposits of up to $49.

  • Super Saturday: The following are the bonuses for this promotion:
    • 350% bonus for all deposits of $1000 and above.
    • 300% bonus for all deposits of $500 to $999.
    • 250% bonus for all deposits of $200 to $499.
    • 100% bonus for all deposits of $100 to $199.
    • 75% bonus for all deposits of $75 to $99.
    • 50% bonus for all deposits of $50 to $74.
    • 25% bonus for all deposits of up to $49.

  • The Weekly VIP: This promotion is available every Tuesday, Thursday and Sunday. You get to play exotic slots and compete for big money prizes. There are points and this is how you score them:
    • 5 points for a win
    • 15 points for 3 consecutive wins
    • 20 points for 3 consecutive losses
    • 150 points for a big win, i.e. 10x the stake

    You win extra points based on your deposits as well: 1000 points for each additional deposit of at least $50, 2500 points for each additional deposit of at least $100 and 7500 points for each additional deposit of at least $250.

    The slots in this competition are:

    • Frankenslot’s Monster
    • Reels of Wealth
    • ChilliPop
    • The Golden Owl of Athena
    • Charms and Clovers
    • Ogre Empire
    • Dragon Kings
    • Legend of the Nile
    • Tiger's Claw
    • Jumbo Joker
    • Yak, Yeti and Roll

    The prizes are as follows:

    • 1st place: $2500
    • 2nd place: $1000
    • 3rd place: $750
    • 4th place: $500
    • 5th place: $250
  • Vegas Pool Party: This is another tournament that promises big wins to players. The format is the same as the Weekly VIP promo, except that the games are only 3:
    • Fruit Bat Crazy
    • Yak, Yeti and Roll
    • Sugar Pop 2

    The prize money is bigger, too:

    • 1st place: $7500
    • 2nd place: $4000
    • 3rd place: $2000
    • 4th place: $1000
    • 5th place: $500
  • Loyalty Cashback: This promotion gives you a 15% cashback every Monday for all deposits from the previous week.
  • There are a number of cool tournaments that you can be a part of when you sign up with Slots Village. One tournament that is specifically for new players is the New Players Weekly Tournament. This tournament comes with the following prizes:

    • 1st place: $200 cash
    • 2nd place: $100 cash
    • 3rd place: $50 cash
    • 4th to 20th places: 50 free spins

    The following are some of the other tournaments for existing players. Please visit the casino’s Promotions page for details about each of them:

    • Cash is King
    • 5th Street Races
    • 5th Street Race Championship
    • Sunday Storm
    • Sunday Super Reel
    • Thermal Thursday
    • The Grand VIP Tournament

Slots Village Casino Overview

Slots Village casino is an exotic online casino that uses software from leading providers to bring to you an amazing online casino experience. The casino looks fantastic and has the games and a massive collection of promotions to more than make it worth your while to sign up.

Contact Slotvillage Online Casino

This casino has been around for a while – it was launched in 2000 – and has made the necessary upgrades to stay with and ahead of its competition. The interface is brilliant and navigation is seamless. You can access the games directly on the landing page, and all the important links are listed neatly in menus at the top and the left. This casino is compatible with desktops, laptops, smartphones and also tablets.

Here are a few facts about Slots Village casino that stand out:

  • The casino’s strict policy to prevent underage gambling allows only players of 18 years and above to sign up.
  • The casino allows only one account per player and voids any transactions made from a duplicate account.
  • The casino reserves the right to ask you to confirm your bank account number and other relevant details as proof. This is especially for withdrawals requested with alternative payment methods.
  • The casino may suspend, block or close a player’s account and withhold any funds in it if there is any suspicion of money laundering associated with the account in terms with the Prevention of Money Laundering Act.

Security and Fair Gaming at Slots Village Casino

Slots Village is a completely secure casino. The casino uses 128-bit secure socket layer (SSL) encryption technology to protect your money and any personal information you provide it while signing up or making a withdrawal request. The casino is certified for security by Norton and McAfee.

The casino’s strict privacy policy also ensures that your personal data is not shared with external parties without your knowledge and consent.

Slots Village Casino and Responsible Gaming

Responsible gaming is a big part of the Slots Village ethos. The casino provides various tools and features to players to help them control their gambling spend and play responsibly, including:

  • Setting limits to your deposits and wagering.
  • Reality checks to help you keep track of your time and spend at the casino.
  • Self-exclusion tools to let you exclude yourself from real money action at the casino for specific time periods.
  • Account control mechanisms to help regulate multiple card or account usage.
  • Tools to help you track your game play.
  • Self-assessment test to let you check for yourself if you have a gambling problem.

The casino also provides links to organizations that work with people with gambling problems, such as Gamblers Anonymous and GamCare.

Software and Games at Slots Village Casino

Slots Village casino uses software from some of the reputed online casino software vendors to provide you with an unforgettable gaming experience. The software is available in the following formats:

  • Instant-play
  • Mobile casino

The casino has a good selection of games, all with exciting graphics and animations, and loads of cool features. The games are listed directly on the home page, and you can sort them by any one of the following parameters:

  • Software provider
  • Alphabetical order
  • Top games
  • New games
  • Recommended games

There is also a game menu on the left of the screen with the different categories of games listed. Click on any of the categories to view the games.

Software Providers

Slots Village casino uses software from 4 major software vendors:

  • Pragmatic Play
  • BetSoft Gaming
  • Octopus Gaming
  • Vivo Gaming

Games

You get an impressive selection of games at Slots Village casino. All the games except live casino games are available in both free practice play mode and real money mode. To play in free practice mode you don’t even need an account: just roll over the icon of the game and click the Try Now button. The game launches in a separate window.

The following are the categories of games you find at Slots Village casino.

  • Recommended: Click this category in the drop-down to list out the games that the casino recommends for you. The games in this list include Wolf GoldTM, Lucky Dragons, Pixie Wings, Mighty Kong, 3 Genie Wishes, Great Rhino, Beowulf and Diamond Strike.
  • New Games: Click this category in the drop-down to get a list of the new games at the casino. The games on this list currently include 5 Lions Gold, Aztec Gems, Caishen’s Gold, Wild Spells and Ancient Egypt Classic.
  • Top Games: Click this category in the drop-down to get a list of the top games at the casino. The games on this list include Mustang Gold, Fairytale Fortune, 8 Dragons, Monkey Warrior, Asgard, Jade Butterfly, Leprechaun Song, Irish Charms and Chilli Heat.

The following are the types of games you can play at Slots Village casino:

  • Slots: There is a good selection of video slots that you can play at Slots Village casino. The games available include True Sheriff, Fa-Fa Twins, Birds, Caranaval Forever, Gladiator, Mustang Gold, Hercules Son of Zeus, Barbary Coast, More Gold Diggin’ and Viking Voyage.
  • Classic Slots: There is a good collection of classic 3-reel slots at Slots Village casino. These include, among others, 888 Dragons, Fire 88, Monkey Madness, Treasure Horse, Triple Tigers, Bankroll Reload 3 Line, Fandango’s 3 Line, Bankroll Reload 5 Line and Bingo Slot 3 Lines.
  • Table Games: There are some exciting table games at Slots Village, if slots are not your thing. These include games like American Blackjack, European Blackjack, Crystal Roulette, Baccarat, Common Draw Roulette and others.
  • Video Poker: You get a good spread of video poker games as well at this casino. Popular games include single hand and multi-hand versions of Jacks or Better, Deuces Wild, Pyramid Joker Poker, Poker 3 Heads Up Hold’em, All American Video Poker, Pyramid Aces & Faces, Deuces and Jokers, Bonus Poker, Split Way Royal, Triple Edge Poker and Three Card Rummy.
  • Live Casino: You get a cool collection of live casino games from Vivo Gaming which include live versions of roulette, blackjack and baccarat.
  • Jackpot Games: Some of the games come with cool jackpots attached to them. These include games like Wolf Gold, with 3 jackpots hooked to it – Mini, Major and Mega, Slots Angels, Black Diamond JP and Good Girl Bad Girl. The total value of the jackpot pool at the time of writing was a whopping $3.92 million.

Mobile Games at Slots Village Casino

Slots Village has a fantastic mobile-optimized version. It looks and feels just like the desktop version and comes with full HD graphics. The mobile casino is compatible with Android and iOS mobile platforms.

The mobile casino is available in instant-play format; you can load the mobile casino by typing the casino’s URL into the browser of your smartphone or tablet. You can access the desktop and mobile casino with the same account credentials. If you don’t have an account with the casino yet you can open one directly at the mobile casino.

The number of games at the mobile casino is limited, but the quality is good and all the top games from the providers behind the casino are available. The games available include over 212 slots – classic as well as video slots, and a smattering of table games, video poker and live casino games. You can play a few cool jackpot games as well at the mobile casino.

The top games at the Slots Village mobile casino are:

  • Slots Angels
  • Wolf Gold
  • Frankenslot’s Monster
  • Lost
  • Gladiator

Banking at Slots Village Casino

Slots Village is a secure online casino that guarantees the safety of your money and personal information. The casino accepts payments in Euros, GBPs and US Dollars primarily. You can also pay in Bitcoins.

Deposits are free – though there may be a fee applicable for credit card deposits – at Slots Village casino and reach your casino account instantly. The minimum deposit amount is $10.

The different payment methods supported at the casino are:

  • Visa and MasterCard credit cards
  • Visa and Maestro debit cards
  • NETeller
  • Skrill
  • EcoPayz
  • Neosurf
  • Bitcoin

Withdrawals take a little longer than deposits, and there may be a fee attached to a withdrawal, charged by the payment provider, depending on the payment method chosen. The casino honors only one withdrawal request per week per account.

While the withdrawal request review timeframe is 72 hours, the actual time depends on your verification status. The maximum withdrawal allowed is $4000 per week. This excludes progressive jackpot wins.

The different withdrawal methods available include:

  • EcoPayz: This payment method has a minimum withdrawal amount of $50 and the processing time after approval of a request is instant.
  • Bank wire: This payment method has a $29 fee per withdrawal. The minimum withdrawal amount with this method is $500. The processing time after approval is 5 to 7 business days.

Customer Support

Slots Village casino offers excellent customer support in all the languages that it supports:

The casino has a detailed FAQ with answers to questions generally pertaining to online casino play. You also have the option of contacting a member of the casino’s support team directly through live chat and e-mail. You can e-mail a member of the casino’s support team at support@slotsvillage.com.

Online Casino Customer Support

What You Need to Know

Online casinos customer service and support is one of the main points we highlight as a defining element when choosing a online casino to gamble. It is important to keep in mind that a good customer service and support system is needed in order for us to recommend the site. Customer service is important, because it often improves a player’s gaming experience. Players might have all kinds of issues, concerns, or inquiries, so having a professional customer support staff is essential to providing a satisfactory playing experience.

Customer representatives need to be knowledgeable, fluent, friendly, and helpful. If any of those four elements are missing from the customer support staff, then your gaming experience may not be positive. Whatever the question or concern you have, it’s important to have the person on the other end of the live chat, email, or phone provide helpful answers in a timely fashion.

3 Easy Steps to Solving Online Casino Complaints

Are you having problems while playing at an online casino? Follow these easy steps to help you solve any problems or issues that you may encounter when playing at an online casino:

Visit the casino Website

Sign in to your online casino account

To communicate with the customer service staff, you’ll need to go to the online casino homepage. Sign in to your player account. If you don’t have an account, register through the signup page. This requires no obligation, though you might receive a free no-deposit bonus. Once signed in, find the casino’s customer service information.

We provide contact information for 40 top online casinos below.

Choose Customer Support Method

Email, phone, live chat?

Most online casinos have a contact email, a live chat feature, and one or more toll-free phone numbers. Many casino sites have a “contact page” which contains all of the various ways you can contact the site. Select the option for you. The call center and Live Chat features provide instant feedback, while email inquiries can take anywhere from a few minutes to hours, depending on the site.

When dealing with a new representative, write down the person’s name, so you can refer back to the conversation later. This is especially useful if you have a troublesome call.

Getting your Questions Resolved

Have all your information ready to speed up the process

Once you’ve chosen a customer service method, ask your question or file your complaint. Have your account information ready, in case the customer service personnel need to verify your identity. If your question involves your first withdrawal, keep in mind that first payouts sometimes take a little longer than stated, because of a need to verify your identity. If your question involved a deposit bonus, no-deposit bonus, or free chip promotion, have your bonus code ready.

Many online casinos require you to send a coupon code to the cashier before receiving the bonus, though this is not a universal requirement.

How Are Disputes Resolved?

Online casino disputes happen. If you have a dispute, follow common conflict resolution tactics to have the best experience. Sometimes, an online casino’s staff and management are unreasonable. They might cite the Terms and Conditions page. If so, hang up, read through the T&C page, and call back with a better understanding of your situation. If you think a site has unfair terms of use, you might be using the wrong online casino.

Go to a players online forum like Ask Gamblers. See what the aggregate rating for the casino is. Read the list of complaints and see if your experience is common for that site. If problems persist, post a question or complaint at Ask Gamblers.

Many online casinos have employees monitor such sites and provide answers and assistance. If the site’s representatives are helpful, remember to leave feedback which gives the site a good review. This helps other gamblers find the right sites, while helping out the business you prefer.

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  • Don’t be provoked into an emotional response.
  • Ask questions and get additional information, this helps you gauge how helpful a staff member is.
  • Don’t treat the dispute resolution as a zero-sum game.
  • Compromise or the appearance of compromise is often helpful.
  • If you’re on a toll-free number or in a Live Chat, time is on your side.
  • Remain patient and follow-up any responses with further questions.
  • Make the customer service rep’s job easier and your task will be easier.

Slots Village Casino Mobile

Customer Service Information

The table below provides customer service information for dozens of the best online casinos. Those who want to learn more can read our review of each online casino or contact the site’s customer representatives themselves.

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CasinoContact NumberCustomer Support EmailLive Chat
888 Casino1-855-218-6234[email protected]Yes
Slots.lv1-877-263-6422[email protected]Yes
Bovada1-888-263-0000[email protected]No
Golden Lion Casino+1 888 959 44 28[email protected]Yes
BetOnline Casino877-238-5692[email protected]Yes
Cafe Casino+1 888-364-1850[email protected]Yes
Jackpot City Casino1-800-890-3304[email protected]Yes
Betway Casino+44-808-238-9841[email protected]Yes
Black Diamond CasinoNone[email protected]Yes
Ignition Casino+1 855-370-0600[email protected]Yes
Magic Red Casino+35 622-585-000[email protected]Yes
Sportsbetting.ag1-888-843-9027[email protected]Yes

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CasinoContact NumberCustomer Support EmailLive Chat
32Red Casino+1 866-902-0499[email protected]Yes
5Dimes Casino+1 800-258-7192[email protected]Yes
Aladdin’s Gold+1 866-465-7285[email protected]Yes
Bodog Casino1-877-263-6422https://www.bodog.eu/?pushdown=contact-usNo
BoVegas Casino+1 347-778-0761[email protected]Yes
Club World Casino1-888-671-2855[email protected]Yes
Desert Nights Casino+1 657-208-5478[email protected]Yes
Intercasino1-866-687-7926[email protected]Yes
Joe Fortune1-800-989-024https://www.joefortune.com/support?pushdown=contact-us#Yes
Ladbrokes+44 800-0321133[email protected]Yes
Las Vegas USA+506-283-0061[email protected]Yes
Lincoln Casino+1 888-234-7217[email protected]Yes
Lucky Red Casino+1 866-513-0857[email protected]asinos.comYes
Miami Club Casino1 888-492-9311[email protected]Yes
Party Casino1(866) 232-6004[email protected]Yes
Sloto Cash Casino+1 888-492-9309[email protected]Yes
Spin Palace Casino+61 1 8001 8453[email protected]Yes
William Hill00 800 3551 3551[email protected]Yes
Bet365 Casino+1 866-273-0933[email protected]Yes

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GDay CasinoNo[email protected]Yes
Planet7 Casino+1-888-402-2065[email protected]Yes
Roxy Palace Casino+44 800-7314292[email protected]Yes
Royal Vegas Casino1-866-745-2415[email protected]Yes
Slotland CasinoNo[email protected]Yes